Last updated: 15 April 2025
Cookie Policy
This Cookie Policy explains what cookies are, which ones we use on the Solace Dept website, and how you can manage your preferences. We have kept this document as clear and straightforward as possible — there is no complex language here.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to remember certain information about your visit — such as your preferences or which pages you viewed. Cookies are widely used and do not give us access to your device or any personal information beyond what you choose to share.
Some cookies are deleted when you close your browser (session cookies). Others remain on your device for a set period or until you remove them (persistent cookies).
2. Cookies We Use
We use three categories of cookies on this website:
2.1 Essential Cookies
These cookies are necessary for the website to function. They cannot be disabled, as the site would not work properly without them.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
sd_consent |
Stores your cookie consent preferences so we don't ask again on every visit | 12 months | Essential |
PHPSESSID |
Session identifier used by the server to handle form submissions securely | Session | Essential |
2.2 Analytics Cookies
These cookies help us understand how visitors use our website — which pages are viewed most, how long people stay, and where they arrive from. All data is aggregated and anonymised; we cannot identify you personally from analytics data.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
_ga |
Google Analytics — distinguishes unique users for traffic reporting | 2 years | Analytics |
_ga_* |
Google Analytics 4 — stores and counts page views | 2 years | Analytics |
_gid |
Google Analytics — differentiates users over a 24-hour window | 24 hours | Analytics |
_uetsid |
Microsoft Bing — session tracking for aggregated visit counting | Session | Analytics |
_uetvid |
Microsoft Bing — persistent visitor ID for aggregate analytics | 13 months | Analytics |
2.3 Marketing Cookies
These cookies are used to understand the general effectiveness of our advertising — for example, whether a visitor arrived from a particular channel. We do not use these for individual targeting or retargeting.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
_fbp |
Meta (Facebook) Pixel — tracks page views for aggregate campaign reporting | 3 months | Marketing |
3. Manage Your Preferences
You can choose which optional cookies to accept below. Essential cookies are always active. Your preferences are saved and can be updated at any time.
Essential Cookies
Always active — required for core site functions
Analytics Cookies
Help us understand how visitors use the site
Marketing Cookies
Aggregate channel tracking for campaign reporting
4. Browser-Level Controls
In addition to using the panel above, you can manage cookies directly in your browser settings. Most browsers allow you to view, block, or delete cookies. Instructions for common browsers:
Please note that blocking all cookies may affect the functionality of this and other websites.
5. Third-Party Services
Some cookies on our site are set by third parties whose services we use. We have no direct control over these cookies. You can learn more about their privacy practices through their own policies:
- Google Privacy Policy — for Google Analytics
- Microsoft Privacy Statement — for Bing tracking
- Meta Privacy Policy — for Meta Pixel
6. Changes to This Policy
We may update this Cookie Policy from time to time. When we do, the "Last updated" date at the top of this page will change. Continued use of the website after updates constitutes acceptance of the revised policy.
7. Contact
If you have any questions about how we use cookies, please reach us at:
Solace Dept
41 Jalan Ampang, 50450 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2163 9472